Health Guarantee

At Ferret Haven, the health and happiness of our ferrets are our top priorities. We understand that bringing a new pet into your home is a significant commitment, and we want to ensure you feel confident in your choice. Our health guarantee reflects our dedication to providing you with healthy, well-cared-for ferrets.

Our Commitment to You

1. Comprehensive Health Check:

• Every ferret in our shop is subjected to a thorough health examination by a licensed veterinarian. This includes tests for common illnesses and parasites, ensuring our ferrets are free from contagious diseases and in excellent health before they join your family.

1. Health Guarantee Duration:

• We offer a 30-day health guarantee from the date of purchase. This guarantee covers any congenital or hereditary health issues that may arise during this period. If your ferret shows any signs of illness, we encourage you to contact us immediately for assistance.

1. Replacement or Refund Policy:

• Should your ferret be diagnosed with a serious health condition within the guarantee period, we will provide options for either a replacement ferret or a full refund of your purchase price. We want to ensure that you are satisfied and supported in your journey as a ferret owner.

1. Care Instructions and Resources:

• With each purchase, you will receive a detailed care packet that includes essential information about diet, habitat, socialization, and health maintenance. We believe that informed owners are the best advocates for their pets’ well-being.

1. Ongoing Support and Guidance:

• Our commitment to you extends beyond the sale. Our experienced team is available to answer any questions you may have about your ferret’s health, behavior, or care. Whether you need advice on nutrition or behavioral concerns, we’re just a phone call or email away.

Important Exclusions

• Neglect and Improper Care: Our health guarantee does not cover health issues caused by neglect, accidents, poor diet, or improper care after the ferret leaves our facility.
• Environmental Factors: The guarantee is void if the ferret has been exposed to other animals or environments that may compromise its health, including but not limited to exposure to unvaccinated pets or high-stress situations.

Veterinary Requirements

• To make a claim under our health guarantee, you must have your ferret examined by a licensed veterinarian within 3 days of purchase. Documentation from the veterinarian detailing the health issue is required for any replacement or refund.

Contact Us

Your satisfaction and the health of your new pet are our utmost concerns. If you have any questions or concerns regarding your ferret’s health, please reach out to us at our email or call us. We are here to provide support and guidance throughout your journey with your new furry friend.